Challenge

How do you choose the right ITSM solution for your business?

For most companies, researching and comparing different vendor solutions means venturing off into an unfamiliar territory. Before you invest into ITSM, you need to have a clear picture of your business needs and if the new application is compatible with your existing infrastructure, operating system and database.

You also need to define workflows and determine which processes can be automated so you can speed up administrative work and improve efficiency. All of this requires, time, people and expertise that may be too expensive and time-consuming to do on your own.

Our approach

From consulting and designing to implementation and ongoing maintenance, we deliver turnkey solutions for your IT managed services.

Our ITSM consultants are ready to roll up their sleeves and get into the trenches with you to get the job done. Each of our consultants is ITIL® qualified and holds a wealth of real-world experience of working in a strict ITIL® environment.

Our experts have hands on experience building Service Desk organization and designing architecture of an ITSM tool that is used in a real environment with over 11,000 users and over 400 analysts.

Our offering

  • BMC Remedy ITSM Solution
  • CA Service Desk Manager
  • Integration of ITSM tools with all necessary platforms for event management purposes and all other ticket related platforms (SAP, all monitoring tools, external ITSM tools, asset discovery & management tools, all ticket creating platforms)
  • Ongoing ITSM support (incident management, problem management, query management)
WHYCOMTRADE
  • 10+ years of experience implementing ITSM solutions
  • Ongoing support to ensure your ITSM tools are up and running 24/7
  • Certified experts in installation and maintenance of two major ITSM vendor tools
  • Experienced consultants for all ITSM and ITIL® related questions
  • Partnerships with leading ITSM vendors guarantee that we will deliver the latest and most competitively priced ITSM tools on the market
  • Telekom Serbia – BMC Remedy Action Request System, Service Desk, Service Level Management, Atrium CMDB, Atrium Integration Engine, Service Request Management, Midtier, Knowledge Management
  • Unicredit Bank – BMC Remedy Action Request System, CMDB, Atrium Core, Service Request Management, Incident Management
  • RTV Slovenia – BMC Remedy Action Request System, Service Desk, Atrium CMDB
  • Telekom Slovenia – BMC Remedy Action Request System, Service Desk, Service Level Management
  • BH Telekom – BMC Active Request System, CMDB, Atrium Core, Atrium Integrator, Asset Management, Service Desk, Knowledge Management, Service Level Management
  • Mobitel Slovenia – BMC Remedy Action Request System, Service Request Management, Service Desk, Topology Discovery, Atrium CMDB, Change Management, Release Management, Service Level Management, Knowledge Management
  • Simobil Slovenija – BMC Remedy Action Request System, Service Request Management, Service Desk, Atrium CMDB, Reporting tool
davor-dimeski

Davor Dimeski

Lead ITSM Consultant

davor.dimeski@Comtrade.com
+381 11 402 0412

vanja-sopic

Vanja Sopic

ITSM Consultant

vanja.sopic@comtrade.com
+381 11 402 0412