Customer Relationship Management

Deliver a superb customer experience across all channels, devices and touch points. Streamline your sales processes, make smarter decisions and grow your business with a CRM solution that’s right for your company.

CHALLENGE

Today’s customers expect highly personalized and engaging customer service. They want real-time interaction, instant responses, personalized experiences and communication on the channels they prefer. In a world where everything is moving fast, you need to be fast too.

You need to know who your customers are, what makes them tick, which customers are costing you money and which ones are bringing in profit so you can decide when to talk to them, how often and what to say. CRM solves many of these challenges, but deploying a CRM solution requires time, planning and technical expertise.

OUR APPROACH

We know CRM and have completed many successful CRM project implementations for small and large customers in different industries. Our experts will work with you to help you develop your CRM objectives and prioritize CRM needs based on your company size, sector, budget constraints and technology requirements.

Every successful project starts with proper planning. That’s why we begin by developing a CRM roadmap for your business. We analyze your current IT environment and operations and help you determine where to implement CRM tools and integrate or replace other tools, applications and processes.

We also help you determine whether you need to implement a full-scale CRM solution right away or start small and build up adding features as you go. Whatever your needs are, Comtrade System Integration works with you to minimize the risks and complexity that are involved in technology implementations.

OUR EXPERTISE

  • Analysis and consultation
  • Project management
  • Data migration
  • System configuration
  • Customization, development, integration
  • Testing
  • User training
  • Ongoing support

OUR OFFERING

  • Microsoft Dynamics CRM
  • Oracle CX Cloud
  • Oracle Siebel CRM
  • SDPro Sales – custom solution

WHY COMTRADE

Proven implementation methodology to meet established deadlines and quickly deploy CRM solutions

Industry-recognized CRM solutions that can be adapted to your business needs

A full scope of CRM services – from consulting and planning to post-implementation and technical support

Successful CRM implementations for small and large businesses

MARIETA KRUNIC
Leading Business Solution Consultant
marieta.krunic@comtrade.com
+381 11 2015 653
  • Telenor
  • Telekom Serbia
  • MTEL MNE